- Who is this system for?
- Legal representatives and Insurance companies.
- What email address should I use?
- Access to the system is granted via your email address. Please ensure you use an email address which you will be using for all requests made to our department. We would recommend a generic group email address especially if you have multiple claims.
- How will information be provided to me?
- Data will be provided electronically and securely via a link sent by email registered to this account. If you wish for this to go to an alternative account, please ensure that you provide the email address you would wish to have this information provided to.
- How long will my enquiry take?
- Requests are dealt with in strict date of receipt order. Due to the nature of this type of enquiry a search can take a considerable time, and we can only complete a search if all investigations and/or proceedings are concluded. We endeavour to action all requests as quickly as possible. The enquiry status will be updated automatically as we action requests, please do not chase us as this may cause additional delays.
- How else can I contact you?
- All communication concerning an open request should be directed to us using your eCLiPS account. However, please note that frequent requests for updates will delay our overall response times.
- How are refunds made and how long will it take?
- Refunds will be processed within 7-10 working days